Politique d'expédition
配送は日本郵便を利用しています。
主に国内の配送は下の３種類から選択いただけます。
定形外普通郵便 （全国一律220円）
追跡・補償無し。ご自宅の郵便受けに入る場合は投函によって配達が完了しますが、木彫りの作品は基本的には厚みがあるため、お受け取りが必要になる場合がほとんどかと思われます。封筒のサイズの関係で、同封できる木彫りの数はだいたい２つを限度とさせていただいています。
レターパックプラス （全国一律520円）
追跡・補償有り。発送完了メールをお送りする際に、追跡番号をお伝えします。お受け取りには受領印が必要です。レターパックの封筒のサイズの関係で、同封できる木彫りの数は１つを限度とさせていただいています。
ゆうパック （地域ごとに配送料が違います）
追跡・補償有り。配送完了メールをお送りする際に、追跡番号をお伝えします。お受け取りには受領印が必要です。同封する木彫りの数によって、荷物のサイズが変わるため、注文する木彫りの数が１～４つで60サイズ、５～６つで80サイズを選択できるようにしてあります。
発送後の紛失・破損については日本郵便に直接お問い合わせをよろしくお願いいたします。
日本国内のお問い合わせ先（日本国内用）
日本郵便お客様サービス相談センター
日本語：0570－046－666（通話料有料）
English：0570－046－111（通話料有料）
For international shipping, you can choose either international e-packet or EMS shipping method. Customers are responsible for any customs charges depending on the delivery location.
Since covid-19, there has been some confusion regarding the acceptance of mail due to the tightening of quarantine measures in many countries.
If you have any questions regarding the acceptability of mail to your area, please feel free to contact us using the "contact" form.
Please note that there may be significant delays in the delivery of postal items due to the continued implementation of the enhanced covid-19 quarantine measures, etc. We apologize for any inconvenience caused.
Please click here to see the list of available and unavailable shipments by country. →Service availability by country(Japan Post page)
EMS（Shipping fees vary depending on your country of residence.）
Compensation and tracking available.
You will receive a tracking number when we send you a confirmation email.
Please note that customs duties and other charges may be incurred in the destination country. In such cases, the recipient will be responsible for any customs duties incurred.
If any part of the contents is stolen or lost and delivered to the recipient, or if damaged mail is delivered to the recipient, please contact us.
In such cases, the recipient must keep the mail in its original condition and report the missing or damaged contents to the local post office. If it is determined that compensation for the damage is appropriate based on the results of the investigation, compensation procedures will be carried out.
Claims for investigation or tracing of postal items must be made within 6 months from the day after the date of application for this service in Japan. For EMS claims, you will need to take several photos as evidence and submit them along with the documents to the local post office.
EMS shipping costs include a ¥150 guarantee fee. For more details, please check this Japan Post page.
International ePacket
Unlike EMS, compensation is limited to a maximum of 6,000 yen, and you cannot choose to purchase additional insurance, so please be aware that using e-packet for purchases over 6,000 yen is risky.
Please note that customs duties and other charges may be incurred in the destination country. In such cases, the recipient will be responsible for any customs duties incurred.
In the unlikely event that any part of the contents is stolen or lost and delivered to the recipient, or in the event that damaged mail is delivered to the recipient, please contact us.
In this case, the recipient should keep the mail in its original condition and report the loss or damage of the contents to the nearest post office. If, as a result of the investigation, it is determined that compensation for damage is appropriate, compensation procedures will be followed.
Notes sur les achats en France
Si vous achetez depuis la France et que l'adresse du destinataire se trouve dans un complexe d'appartements où l'accès au bâtiment nécessite un code de porte (un numéro de lettre qui déverrouille automatiquement la porte), veuillez indiquer le code de porte et le numéro de téléphone dans le champ "Adresse de livraison" de l'étiquette EMS.
Exemple de code de porte : Si le code de porte est 2004 → Digicode 2004
Si le code de la porte est inconnu et que le destinataire ne peut être joint par téléphone, le livreur ne pourra pas entrer dans l'immeuble et ne pourra pas insérer l'avis d'absence dans la boîte aux lettres située à l'intérieur de la porte d'entrée de l'immeuble, ce qui peut avoir pour conséquence que le courrier soit retenu au bureau de poste le plus proche sans que le destinataire soit informé de son arrivée. Dans les zones rurales, il n'est pas possible d'envoyer du courrier sans code de porte. Dans certaines villes de province, le courrier peut être distribué sans code de porte, mais à Paris, par exemple, un code de porte et un numéro de téléphone sont toujours requis.
For more information on EMS damage compensation, please visit the Japan Post website.
http://www.post.japanpost.jp/int/ems/index_en.html （English）
http://www.post.japanpost.jp/int/ems/index_cn.html （中文）
http://www.post.japanpost.jp/int/ems/index.html （日本語）
Contact information for inquiries after receiving mail
Link to the post office (outside Japan)
https://www.post.japanpost.jp/int/ems/delivery/link.html (日本語)
https://www.post.japanpost.jp/int/ems/delivery/link_en.html (English)
https://www.post.japanpost.jp/int/ems/delivery_cn.html (中文)