返金ポリシー

ご注文商品の返品・交換について Returns and Exchanges of Ordered Products

当方で取り扱う多くの商品は手加工の一点物のため、商品発送後のキャンセル及び返品、交換は一切できないものとします。

ただし、不良品等を理由とする商品の返品または複数の在庫のある商品の交換は、お客様が商品を受領した後14日以内に弊社に連絡した場合に限り行うことができるものとします。 なお、14日以内であっても、下記項目に該当する商品の返品（返金）・交換はお受けできません。

  • お客様の過失による商品の汚損・破損の生じた商品
  • お客様が加工されカスタマイズされた商品。修理・クリーニング等された商品
  • ページ上の画像と実物との若干のイメージ違い。(色も含む)
  • 各商品記載ページにご返品・交換をお受けできない旨、記載があるもの。
  • 商品パッケージ・説明書等を汚損・破損・紛失・破棄された場合

お客様のご都合により未開封の商品を返品される場合は、返品のご意向をお知らせいただいてから7日以内に、当社指定の住所へ商品をご返送ください。
当社が商品を受領してから7日以内に、購入価格の90％を返品手数料として差し引いた金額を返金いたします。
なお、返送にかかる送料はお客様のご負担となりますので、あらかじめご了承ください。

返品のお申し込みは、お客様アカウント（https://shopify.com/60339257569/account）から行うことができます。

Since many of the products we carry are handmade, one-of-a-kind items, we cannot accept any cancellations, returns, or exchanges after the product has been shipped.

However, you may return merchandise for reasons such as defective items or exchange multiple items in stock only if you contact us within 7 days of receipt of the merchandise. Please note that even within 7 days, we will not accept returns (refunds) or exchanges of merchandise that falls under any of the following items

  • Merchandise that has been defaced or damaged due to the customer's negligence
  • Merchandise that has been modified or customized by the customer Products that have been repaired, cleaned, etc.
  • Products that are slightly different in image from the actual product (including color) (including color)
  • Items for which there is a statement on the product description page that the item cannot be returned or exchanged.
  • Products with defaced, damaged, lost, or destroyed product packages, manuals, etc.

If you wish to return an unopened item for personal reasons, please return it to the address we specify within 7 days of notifying us of your intention to return it.
Within 7 days of our receipt of the item, we will issue a refund for 90% of the purchase price, minus a return processing fee.
Please note that you are responsible for the shipping costs associated with returning the item.

You can request a return through your customer account (https://shopify.com/60339257569/account).



EU Return Policy

As many of the products we sell are handmade, one-off items, we are generally unable to accept cancellations, returns or exchanges once the goods have been dispatched.

However, returns due to faulty goods or exchanges for items of which we have multiple in stock may be accepted, provided that you contact us within 14 days of receiving the final item. Please note that even within this 14-day period, we cannot accept returns (for a refund) or exchanges for items that fall under the following categories:

Items that have been soiled or damaged due to the customer’s negligence
Items that have been altered or customised by the customer, or items that have been repaired or cleaned
Items where the packaging, instruction manual or similar documents have been soiled, damaged, lost or discarded

If you wish to return unopened items for reasons of your own choosing, please return the items to our address within 7 days of notifying us of your intention to return them.
Within 7 days of our receipt of the goods, we will refund the amount minus 90 per cent of the purchase price as a return fee.
Please note that you are responsible for the return postage costs.

You can initiate a return request via your customer account (https://shopify.com/60339257569/account).